As a general rule, all sales are final. However, some products may be returned within 2 weeks of receipt if the product has not been used, is in it's original factory packaging and the customer has called our sales department and been given a RMA#. Items may not be returned once used unless they are defective. A restocking fee of up to 30% may be charged depending on item returned. Custom made parts are non-refundable.
Here at JD Squared, Inc., we are proud to make the best possible tools, out of strong, durable material. We take great care in inspecting each machined part at at least three individual stages before packaging. But if any problems should arise, we will do our best to resolve the situation. Here are some policies to be aware of:
Most questions can be answered by reading the manuals. Hard copy manuals come with the products and in case these are misplaced, electronic copies are available on this website. If you are unable to find an answer to your problem or question, our customer service and technical support representatives will be happy to assist you.
We warranty all products manufactured by JD Squared, Inc. for one year from the date of purchase against defects in material or workmanship. Products not manufactured by us such as SPX Power team hydraulic pumps, cylinders, etc. carry their manufacturers' warranties. Please contact us for more information on your product's specific warranty.
Modifying the product in any way voids the warranty. Misuse of the products, or using them in a way not intended as specified in the instruction manual voids the warranty. Please read the instruction manual carefully prior to using the machinery to ensure proper usage.
If you have any questions as to how this policy may affect your purchase, please email or call us before purchasing.
Thank you for considering our line of products and good luck with all of your future projects.Phone